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ONLINE SHOP FAQ's

Can I use my own domain name?
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Yes, you’ll simply need to point your domain name to your new IP address on your EKM account. If you don’t already have a domain name you can register one for free via your EKM account.

Do you take a cut of my sales?
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No, EKM do not take a cut of your sales. However you may be charged for taking payments from your payment processor.

What happens after the free 28 days?
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At any point during your trial you can enter your billing details. After your 28 day trial is over you will need to supply your billing details to continue using your Account.

Is there a contract?
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No, there is no contract involved and you can cancel at any time.

How many products can I add?
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Unlimited! You can add as many products as you like with no extra charges.

What help and support is available?
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There will always be somebody at the end of the phone to help you with any questions you might have. On the advanced tier however, you will have a dedicated eCommerce consultant by your side to help you grow your online business.

Can customers shop on mobile devices?
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Yes, all of our themes are mobile optimised so your customers will have the same seamless shopping experience no matter what device they are browsing on.

How long does it take to set up?
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You can get set up in minutes, literally! Simply pick your theme, add your products and your ready to go. You will have an Account Manager in the early days to make this process as easy as possible for you.

Can I import my eBay products?
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Yes, our powerful eBay integration allows you to import and export products from you eBay account to your EKM account with the click of a button.

Do I need any web design experience?
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No, choose from 150 beautiful, free templates. You can then customise your shop to fit your business perfectly.

Are there any limits?
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As your shop grows and your yearly revenue increases you'll move through the plans, you'll receive a more personal service, in the form of site reviews, consultants and support levels. The revenue limits for each plan are detailed on the pricing tables.

Ready to start selling?

No credit card required

Try it FREE for 28 days >

Packed with features, built for success