Stax is a business to business wholesaler. Please note that when you purchase goods from Stax, Stax excludes (as far as permitted by law) any implied warranty, condition or other term as to quality and fitness for purpose.
Notification of Defects and Return of Goods
You must inform Stax of any alleged defect in or damage to the goods within two days from the date of actual collection or (where the alleged defect or damage was not apparent upon reasonable inspection) within a reasonable time after discovery of the defect or damage. Any such notice must specify the particular alleged defect or damage and must afford Stax a reasonable opportunity to inspect the goods in question. If Stax is accordingly notified of any defect or damage to goods and agrees that such goods are defective or faulty Stax will (at its option) rectify the defect or fault or replace any such goods or credit the invoice value of the goods and any such rectification or replacement or credit will be in full and final satisfaction of any claim by you and Stax shall have no further liability for any loss or damage arising from the defect or fault relating to such goods.
Any damage to the goods shall be deemed to have occurred after purchase unless you prove to the contrary. No claim in respect of the goods may be made by you if the goods have been mixed by you with other goods or materials (whether or not supplied or sold to you by Stax) or have been subject to any manufacturing process by or on your behalf and Stax shall be conclusively deemed to have complied with its obligations concerning the supply of such goods.
Return of Goods
Stax may at its absolute discretion, though it shall in no case be obliged, allow the return of goods by you within one month from the date of the purchase of the goods that you wish to return. If Stax exercises its discretion to allow you to return goods it shall in all cases upon refunding you for returned goods be entitled to retain a handling charge equal to 15% of the sale price of the returned goods.
Stax will not accept returns of products containing petrol, diesel or oil. All petrol and oil must have been removed from petrol fuelled products before they will be accepted.
In order to improve customer service, Stax has worked with a number of its suppliers to provide manufacturers' customer helplines. On helpline brands do not contact or return the product to Stax as the manufacturer has agreed to be responsible for the repair of any faulty goods and will be able to assist you when you contact the appropriate manufacturer's customer helpline.
Serviceable guarantee is also known as In-House service. After the stated period any fault will be dealt with by your nearest service centre, either at their premises where applicable, or your home for larger appliances, as stipulated by the manufacturer.
|Day 1 Of Purchase|
|Compudal||Your Stax Branch|
|Dyson Cylinder Vac||Dyson Direct|
|F+P Boilers (Baxi/Main)*||0844 8711545|
|F+P Boilers (Worcester Bosch)*||0844 8923000|
|** Hoover Candy washing machines||08444 995599|
|Kartell Boilers (Ferroli)*||0871 5592924|
|M G Trading||Your Stax Branch|
|Qualcast (Bosch)||01895 878064|
|Refrigeration Norwest||0844 6923605|
|Richmond Regency||01457 767000|
|After 14 Days Of Purchase|
|Ryobi Power Tools||0800 389 0305|
|After 28 Days Of Purchase|
|Daewoo (Excluding Microwaves)||0118 925 2614|
|LG Electronics||0344 8475454|
|Samsung||0845 726 7864|
|Astracast Sinks||01274 654700|
|Cavalier Range||01535 613860|
|CDA/Matrix Built-In Appliances||01949 862000|
|Dell Factors||0845 200 0912|
|Gainsborough Showers||01959 560760|
|Heatline boilers||01773 596611|
|JPD Sinks/Extractor Fans/Kitchens/Etc||0118 933 6900|
|Jeld Wen Doors||0845 122 2890|
|Faith Furniture||01204 360577|
|MX/Neptune Group Showers||0844 372 7768|
|Niko||0845 241 7904|
|Percy Doughty Fire Places/Accessories/Etc||Your Stax Branch|
|PJH (Hopkinsons)||0800 877 8899|
|Ravenheat Boilers||01132 527007|
|Triton Showers||0844 9800750|
|Cello TV||0871 288 7345|
|Easy Stick Pricing Guns 580390||Your Stax Branch|
|Fakro (Supplier Inspection before Credit)||Your Stax Branch|
|Makita||Your Stax Branch|
|Paslode||Your Stax Branch|
|Rawlplug Power Tools||07970 811204|
*Once the boilers are removed from their packaging, any complaint must be made to the appropriate Helpline.