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IMPORTANT SAFETY ALERT: PRODUCT SAFETY REPAIR Kitchen Plus Gas hob KP60. Click here for details

Returns Policy

Stax is a business to business wholesaler. Please note that when you purchase goods from Stax, Stax excludes (as far as permitted by law) any implied warranty, condition or other term as to quality and fitness for purpose.

Notification of Defects and Return of Goods

You must inform Stax of any alleged defect in or damage to the goods within two days from the date of actual collection or (where the alleged defect or damage was not apparent upon reasonable inspection) within a reasonable time after discovery of the defect or damage. Any such notice must specify the particular alleged defect or damage and must afford Stax a reasonable opportunity to inspect the goods in question. If Stax is accordingly notified of any defect or damage to goods and agrees that such goods are defective or faulty Stax will (at its option) rectify the defect or fault or replace any such goods or credit the invoice value of the goods and any such rectification or replacement or credit will be in full and final satisfaction of any claim by you and Stax shall have no further liability for any loss or damage arising from the defect or fault relating to such goods.

Any damage to the goods shall be deemed to have occurred after purchase unless you prove to the contrary. No claim in respect of the goods may be made by you if the goods have been mixed by you with other goods or materials (whether or not supplied or sold to you by Stax) or have been subject to any manufacturing process by or on your behalf and Stax shall be conclusively deemed to have complied with its obligations concerning the supply of such goods.

Return of Goods

Stax may at its absolute discretion, though it shall in no case be obliged, allow the return of goods by you within one month from the date of the purchase of the goods that you wish to return.


Stax will not accept returns of products containing petrol, diesel or oil. All petrol and oil must have been removed from petrol fuelled products before they will be accepted.

Supplier Guarantees

In order to improve customer service, Stax has worked with a number of its suppliers to provide manufacturers' customer helplines. On helpline brands do not contact or return the product to Stax as the manufacturer has agreed to be responsible for the repair of any faulty goods and will be able to assist you when you contact the appropriate manufacturer's customer helpline.


Serviceable guarantee is also known as In-House service. After the stated period any fault will be dealt with by your nearest service centre, either at their premises where applicable, or your home for larger appliances, as stipulated by the manufacturer.

Supplier Helpline
Day 1 Of Purchase
Beko (White Goods Only) 01244 535929
Compudal Your Stax Branch
Draper Cement Mixer supp/inspection Your Stax Branch
F+P Boilers (Baxi/Main)* 0844 8711545
F+P Boilers (Worcester Bosch)* 0844 8923000
Kitchenplus 03330 436672
Lay-Z-Spa 01626 683 7937
M G Trading Your Stax Branch
Qualcast (Bosch) 01895 878064
Refrigeration Norwest 0844 6923605
After 7 Days Of Purchase
Ryobi Power Tools 0800 389 0305
After 28 Days Of Purchase
Daewoo (Excluding Microwaves) 0118 925 2614
LG Electronics 0344 8475454
Panasonic 0844 8443890
Samsung 0845 726 7864
After Installation
Amica 0844 8158880
Cavalier Range 01535 613860
CDA/Matrix Built-In Appliances 01949 862000
Dell Factors 0845 200 0912
Faith Furniture 01204 360577
Jeld Wen Doors 0845 122 2890
Kartell 0871 559 2924
MX/Neptune Group Showers 0844 372 7768
Ultra 0845 241 7904
Percy Doughty Fire Places/Accessories/Etc Your Stax Branch
PJH (Hopkinsons) 0800 877 8899
Ravenheat Boilers 01132 527007
Thermonet 0800 0195899
Triton Showers 0844 9800750
Repair Only
Bosch 03447 360109
Cello TV 0871 288 7345
Codelocks 0800 393405
Easy Stick Pricing Guns 580390 Your Stax Branch
Fakro (Supplier Inspection before Credit) Your Stax Branch
Karcher 01295 234020
Makita Your Stax Branch
Paslode Your Stax Branch
Rawlplug Power Tools 07970 811204
Thermogroup Your Stax Branch
Wagner 01483 454666

*Once the boilers are removed from their packaging, any complaint must be made to the appropriate Helpline.

Goods covered by this scheme cannot be returned to Stax Trade Centres Ltd unless authorised by the supplier