Stax Trade Centres
Strictly Trade Only Strictly Trade Only
Search by Product Name, Barcode, Stax code or Brand
Search by Product Name, Barcode, or Stax code

Frequently Asked Questions

Please take a moment to review the answers to our Frequently Asked Questions before contacting us.

GENERAL INFORMATION

General

Where is my nearest Stax branch?

You can find all our branches here.

Did this answer your question? If not, then please feel free to contact us

Joining Stax

How do I apply for an account with Stax?

Please check whether you are eligible for membership by checking our admission policy.

 

To apply for an account, you can either fill in an application form in your local branch, or use our online application form.

 

You will need to complete your application in branch by showing a few documents. When visiting the branch you should bring with you: 

 

• Personal identification, e.g. Driving License or Passport 

• Business identification, e.g. letterhead or business card 

• Three invoices from different suppliers, made out in your company name,    showing you currently buy the products Stax sell for your business 

• A recent utility bill for your business address 

Did this answer your question? If not, then please feel free to contact us

My Details

How can I change my details?

You can amend your email address once you are logged into your online account. 

If you don’t have a login, you can register for an online account , or you can change your email address at reception at your next visit to Stax. 

Did this answer your question? If not, then please feel free to contact us

WEBSITE INFORMATION

Logging In

How do I log into my account?

In order to log in you must be an existing Stax customer. Simply fill in the registration form and your login details will be sent to your email address.


If you are not an existing customer, you will not be able to log into the website, it is reserved for our customers only. If you would like to become a registered customer, please check our admission policy and how to apply.

Did this answer your question? If not, then please feel free to contact us
When I try to log in to my online account, it says my details don’t match.

Please make sure the details you are entering are the same details your branch has on their system for your account. If you would like to compare your details, just give your branch a quick ring and speak to the receptionist. 

Please note that if your branch has to amend any details, it might take a few days for our systems to recognise the update, therefore please wait 2 days before requesting your login details again. 

Did this answer your question? If not, then please feel free to contact us
I have forgotten my login details.

You can retrieve your login details by using this form.

Did this answer your question? If not, then please feel free to contact us

Products

Can I have a product data feed for all Stax products to power my website, eBay or Amazon shop?

Yes, Stax Trade Centres provides data feeds in two formats, XML and CSV.

At this time, two feeds are available:

  • Product contains products from the Stax range, including brand name, descriptions, prices, pack sizes, etc
  • Stock Position contains the current stock positions at your local branch

For more information on our data feeds you should firstly log into your online Stax account, Register for Till2Till then visit our Product Data Feeds Summary page.

Did this answer your question? If not, then please feel free to contact us

GENERAL INFORMATION

Prices & Ordering

Can I order on line?

Once you are logged into your online account, you can create a shopping list for you to print and take with you when you come into branch. This is not an order form. To enquire whether online ordering is available to you, please speak to your branch manager. 

Did this answer your question? If not, then please feel free to contact us
How can I check current prices?

If you are an existing customer, you can see your prices after logging into the website. If you are an existing customer and don't have a login yet, you can register for an online account here.

Did this answer your question? If not, then please feel free to contact us
Do prices quoted include VAT?

All prices quoted exclude VAT. 

Did this answer your question? If not, then please feel free to contact us
Why can’t I see prices?

You need to be logged into your online account to see your prices. 


If you are not an existing customer, you will not be able to log into the website, it is reserved for our customers only. If you would like to become a Stax customer, please see our admission policy and how to apply.

Did this answer your question? If not, then please feel free to contact us

PRODUCT INFORMATION

Returns Policy

How do I return faulty products?

Please refer to our Returns Policy for detailed information on returning faulty products.

Did this answer your question? If not, then please feel free to contact us
Can I exchange products I no longer need?

If you are returning a product that is not faulty, Stax reserve the right to charge a 15% handling fee. 

Did this answer your question? If not, then please feel free to contact us

Products

What products to Stax stock

Stax stock over 40,000 products including Tools & Hardware, Building & Joinery, DIY, Electrical & Lighting, Plumbing & Heating, Kitchens & Bathrooms, Housewares, Tools, Decorating, Seasonal, Outdoor, Gardening and more. 

Did this answer your question? If not, then please feel free to contact us
Can I check if an item is in stock?

Yes, if you are an existing customer, you can see the stock availability after logging into your account. 


Please note that stock positions are approximate & change regularly. This offers no guarantee of actual availability so please check in branch before travelling. 

Did this answer your question? If not, then please feel free to contact us
Can I reserve items from the website to collect in store?

It is possible to reserve certain products, however, this is subject to availability. Your section manager will be able to tell you if certain items can be reserved. These are listed on our branches page (please make sure to click on your local branch). 

Did this answer your question? If not, then please feel free to contact us
Who should I contact regarding questions relating to products?

For product information please contact the relevant Section Manager. These are listed on our branches page (please make sure to click on your local branch). 

Did this answer your question? If not, then please feel free to contact us

DELIVERY INFORMATION

Delivery

Will Stax deliver to me?

Stax is usually cash and carry only, but we do offer a delivered wholesale service depending on a variety of criteria. Please speak to your branch manager to see whether a delivery service is available for you 

Did this answer your question? If not, then please feel free to contact us

Supplying Stax

Who should I contact if I am interested in supplying Stax?

Our buyers and the ranges they are responsible for buying are listed here.

Did this answer your question? If not, then please feel free to contact us

General Enquiries